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Doctor Meow Q&A

How does DoctorMeow work?

  1. Install DoctorMeow on the server
  2. Go through the installation wizard 
  3. Go to a room, open the browser, visit the DoctorMeow server url, and download the WebClient

Procedures:

  • When you need a Resource, click the Page button for that Location
  • When a Resource enters a room, click the Here button
  • When a Resource leaves a room, click the Not Here button
  • When a Resources is in a room without having been paged, click the Here/Not Here buttons anyway: this will let everybody know where that Resource is. This also allows the analytics module to build meaningful reports for you
  • When you Open or Close the office, click Options | Reset Server, to clear all lost pages

What are the default credentials (default username/password)?

Username: admin
Password: admin

Can you host my DoctorMeow instance?

Yes, we can host your instance.
We will need to perform some Quality of Service tests to determine the best hosting region for your location. In the US, we can host on the East Coast, Mid West, and West Coast. We use a variety of VM hosting companies including Amazon AWS, GoDaddy, and Somee.

How do I report a bug?

Start here.
Bugs are generally addressed according to severity. If the bug can be reproduced and clearly impacts the operation of the software, it is addressed immediately. At that point we provide you with either a patch for your version, or a free upgrade.

How do I request a feature, and how does feature sponsorship work?

Start here.
Generally we are open to all feature requests. We have not charged for most feature requests so far. Feature requests that take a significant amount of time are open to Feature Sponsorship. This means that you can fund or help fund the development of those features. The features become available in the software's next GA release.

What browsers are supported?

The latest version of DoctorMeow was tested in the following environments:

Mac OSX 10.8.3

  • Apple Safari 6.0.3
  • Google Chrome 26.0.1410.65
  • Mozilla Firefox 21.0

Windows XP Pro, Windows 7, Windows 8

  • Apple Safari 5.1.7
  • Google Chrome 33+
  • Internet Explorer 9, 10, and 11 (Run in Compatibiliy Mode)
  • Mozilla Firefox 19.0+

What is the recommended system configuration?

Server

  • Operating System: Windows XP Pro or better
  • RAM: 1 GB available
  • Disk: 5 GB available

Browser

  • Operating System: Windows XP Pro or better
  • RAM: 128 MB available RAM
  • Disk: 512 MB or as needed by the browser

WebClient

  • Operating System: Windows PX Pro or better
  • RAM: 256 MB available
  • Disk: 1 GB available

What is the backup procedure?

DoctorMeow creates the internal database backup routinely. You can change the location of the internal database backup in Admin | Backup

The best practice backup procedures for DoctorMeow are:

  1. In a virtualized environment
    • Backup the whole VM via your backup software
    • If you are low on backup space, see best practice #2 or #3
  2. In a shared or physical environment
    • Shutdown the DoctorMeow services
      net stop DoctorMeow
      net stop DoctorMeowMysql
    • Backup all the DoctorMeow directories
      DoctorMeow Web Server: c:\Program Files (x86)\DoctorMeow
      DoctorMeow Database: c:\Program Files (x86)\DoctorMeowMysql
    • Start the DoctorMeow services, database first
      net start DoctorMeowMysql
      net start DoctorMeow
  3. In a low-resource environment
    • Identify the most recent internal database backup located in this directory: c:\Program Files (x86)\DoctorMeowDatabase\backup
    • Copy the most recent backup file externally

The WebClient download fails immediately or after a few megabytes are transferred.

The most common reason for which the WebClient download fails is Anti-Virus (AV) software. The AV software running on the client detects the HTTP download of an EXE and kills it. To work around this problem, disable your AV, download the WebClient, then enable your AV. Trend Micro Security Agent is known to intercept the download of any EXE file and the browser reports it as a "Network Error".

Some browsers block the downloading of EXE files, but give you an option to "download anyway". Google Chrome version 27 downloads the EXE file, but then recommends that you Discard the download.

Click on the down-arrow and select the option to Execute or Open the installer.

How does the Pebble work?

The Pebble communicates with DoctorMeow via the httpebble app running on your phone. This means that in order to communicate, the Pebble must be within Bluetooth Low Energy (BLE) range of your phone. BLE should be able to travel up to 160 feet, but with walls, battery life, and other factors, the effective range is lower. Using an IPhone 4S, the Pebble can be as far as 30 feet from the Phone, with a few walls in between. If you are using the Pebble in a larger practice or office, you may have to carry your mobile with you in your pocket.

Reference: http://en.wikipedia.org/wiki/Bluetooth_low_energy

What devices can I use to pair with the Pebble?

iPhone 4S or better

Android with BLE or better

My Pebble says "Register/Enable on Server"

This means that the Pebble was able to connect to DoctorMeow and is now waiting to be accepted into the system.

  1. Visit DoctorMeow
  2. Click Admin | Pebbles
  3. Identify the new Pebble
  4. Enable it, assign it to a Resource, and click Update

My Pebble says "HTTP_NOT_CONNECTED"!

This means that the Pebble cannot connect to DoctorMeow. Make sure you run the httpebble app on your phone. Pebble communicates with the httpebble app and that communicates with DoctorMeow.

How do I customize my Pebble watchface?

www.gadgetwraps.com/devices/pebble-watch.html

Downloading the DoctorMeow Pebble app on my device did not work!

This can happen with certain browsers, such as your device stock browser or even commercial browsers, such as Google Chrome. For example, the page may remain blank or the browser may report an error.

If you run into this problem, you can get the Pebble app on your device in other ways:

  1. Use a different browser
  2. E-mail
    From your PC, download the DoctorMeow Pebble app from DoctorMeow
    E-mail the app to yourself
    From the device, open the e-mail
    Click on the app attachment
    When the e-mail program asks you to open the app with Pebble, click OK
  3. Connect your device to your computer and copy the app via File explorer

I left my Pebble running yesterday, and today it does not connect.

The Pebble communicates with DoctorMeow via the httpebble app on your phone. Restart the httpebble app on your phone and you should be good to go.

My Pebble still does not connect!

If all other troubleshooting tips fail, we can start from scratch.

  1. Phone: Uninstall the Pebble and httpebble apps
  2. Pebble: Click Settings | Factory reset | Reset
  3. Follow the installation guide from scratch